A Chatbot for Business in Tunbridge Wells: When You Need More Than a Widget
A pub or restaurant wants the same questions answered at midnight. A website widget may be enough, or it may not. Here is how to tell, and what Dean Keating builds instead.
Dean Keating can build AI agents for a business in Tunbridge Wells that do what most people want a chatbot for: answering common questions across email, web and WhatsApp, then handing over to you. It is not an off-the-shelf chatbot widget and it does not answer the phone. He works remotely from Horndean, Hampshire.
The midnight question
Picture a pub or restaurant. The directory lists both restaurants and pubs and bars, and the questions they get barely change: are you open on Sunday, can I book a table for six, do you do a vegetarian menu, is there somewhere to park nearby. Most arrive when nobody is at the till.
A chatbot sounds like the answer. Sometimes it is.
When a simple chatbot is enough
If your questions are few, your answers never change, and the only place people ask is your website, an off-the-shelf chatbot widget may do the job. Many website builders offer one. It costs little and you can set it up yourself. If that describes you, start there, and do not pay for more than you need.
Where a widget stops
A widget lives on one page. Your customers also write by email and WhatsApp, and fill in forms. A widget does not usually follow a question into your diary, send the confirmation, remind the guest the day before, or tell you when something needs a person.
What he builds instead
Dean Keating's website says the service is not a chatbot product. What he builds are AI agents installed in the tools you already use. The jobs on his list that overlap with a chatbot are answering common questions across email, web and WhatsApp, sorting and routing messages, and escalating to a person. Beyond that come the jobs a chatbot would not touch: booking into the diary, sending updates, confirmations and reminders, raising invoices and chasing late payments.
You write the answers once, in your own words. Anything outside them goes to you.
What it does not do
It does not answer the telephone. If calls are where your customers reach you, say so on the first call, because that is a different product.
How it starts
A free call, then an audit of the work worth automating, then the build and install, then training and support. He begins with the single task that makes the most difference, which for a venue is often the first reply. There is no published price list; the cost comes after the call.
Where he is
He is based in Horndean, Hampshire, not in Tunbridge Wells, and does the work remotely. If you would rather have someone nearby, look at local providers too. He publishes this directory, so compare.
Related: receptionist agents for shops and venues and restaurants on this directory.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Tunbridge Wells.co. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Tunbridge Wells.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Tunbridge Wells, and works with Tunbridge Wells and Kent businesses remotely. This guide recommends our own service, so compare it with other providers before you decide.
From the publisher of Tunbridge Wells.co
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Free, no obligation. With Dean Keating, the publisher of Tunbridge Wells.co. Based in Horndean, Hampshire; works with Tunbridge Wells and Kent businesses remotely.
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